Frequently Asked Questions
We understand you may have some questions about our services at Ace Cleaners. Please find below some of our most frequently asked questions. If you have a query not answered here, feel free to contact us directly.
Q1: What services does Ace Cleaners provide?
Ace Cleaners provides a wide variety of cleaning services for both domestic and commercial clients. These services include regular house cleaning, end of tenancy cleaning, carpet cleaning, commercial office cleaning, and retail space cleaning. We also offer more specialised services such as deep cleaning. We aim to be your one-stop solution for all your cleaning needs.
Q2: How do you ensure the quality of your cleaning service?
Quality is a key pillar of our service at Ace Cleaners. All our cleaners are thoroughly vetted and trained to adhere to our high standards of service. In addition, we use industry-leading cleaning equipment and products. To ensure quality consistency, we also implement strict quality control checks regularly.
Q3: Are your cleaning services eco-friendly?
Yes, Ace Cleaners is committed to the environment. We use eco-friendly cleaning products that are both biodegradable and non-toxic whenever possible. Our team is always looking for ways to further reduce our carbon footprint and bolster our green initiatives.
Q4: Is Ace Cleaners insured?
Absolutely. Ace Cleaners carries comprehensive insurance coverage for all our cleaning services. This offers protection for both our clients and our cleaners in the unlikely event of any mishaps or damage.
Q5: How are your cleaners vetted?
Our cleaners go through a rigorous vetting process, which includes identity checks, proof of address, interviews, and reference checks. In addition, we provide comprehensive training to ensure that they consistently deliver our high service standards.
Q6: Can I book a cleaning service at a time that suits me?
Of course. At Ace Cleaners, we understand that our clients lead busy lives. This is why we offer flexible scheduling options for our cleaning services. Whether you require our services early in the morning, during the day, in the evening, or over the weekend, we will accommodate your schedule.
Q7: What areas do you serve?
Ace Cleaners provides cleaning services across a broad area in the UK. To confirm whether we serve your specific location, please get in touch with us directly.
Q8: What is your cancellation policy?
We appreciate that plans can change. If you need to cancel or reschedule your cleaning appointment, we ask that you provide us with at least 24 hours notice to avoid a cancellation fee.
Q9: Do I need to supply the cleaning products?
No, you don’t need to worry about that. Our cleaning teams come fully equipped with all necessary cleaning supplies. However, if there are specific cleaning products you’d prefer us to use, do let us know.
Q10: How do I pay for the cleaning service?
Ace Cleaners accepts a variety of payment methods for your convenience. These include cash, cheque, bank transfer, and most major credit and debit cards. Payment is generally expected upon completion of the service.
Still have questions? Please don’t hesitate to contact us. We’re here to help!